Global migration is a 21st-century reality. Whether people are fleeing from something or racing towards better opportunity, following love or seeking new experiences, more and more are living in different environments and in new ways. We celebrate the power of people coming together. That’s why we connect ambitious people abroad with their families and friends back home so they can support each other emotionally and financially, and lead more enriched lives.

Why Rebtel?

When you join Rebtel, you become part of a global team, bringing together diverse minds from every corner of the world. Our headquarter is nestled in Stockholm and here we strike a balance between dedicated work and more relaxed activities. Every Friday the unmistakable aroma of freshly popped popcorn fills the air, but our celebrations encompass everything from minor and major common accomplishments to cinnamon bun day.

What will you do?

As our Operations Project Manager you will be the champion of operations and customer support causes, making sure to maintain and improve internal tooling as well as the technical environment used by our frontline teams. You will be a key point of contact cross-functionally to manage projects pertaining to operations, customer support and compliance. You will drive the migration of our in house internal tooling to a single maintainable source with the collaboration of our product and tech teams. This role will allow you not only to identify opportunities but also to find and implement solutions.

Responsibilities and Tasks:

• Own the ongoing migration of our internal tooling to a new platform. You will be the key owner of this migration, and will be the subject matter expert for all questions pertaining to this project.

• Support as a technical expert the external / third party tooling pertaining to Zendesk and Kindly

• Identify, test and implement improvements independently or, when necessary, in collaboration with other teams with a data driven approach.

• Monitor the health of and troubleshoot issues with key integrations through analytics tools.

• Act as the central point to track open Customer Support-raised tickets across Product & Tech, including non-tooling bugs, user friction, and escalated support cases.

• Contribute to ongoing compliance initiatives including GDPR.

Requirements:

• Deep expertise in configuring and maintaining Zendesk and Kindly.

• Proven ability to independently manage the backlog, deployment, and improvement of internal operational systems.

• Excellent ability to translate business friction points into clear technical requirements for Product and Engineering teams.

• Experience leading projects that involve stakeholders from Operations, Product, Engineering, and Customer Support.

• Excellent communication and collaboration, you are the bridge between our teams and will exercise influential leadership to reach goals.

• Excellent troubleshooting and problem solving skills.

• Proven ability to define and track key metrics related to project success.

Our Offer To You

At Rebtel, you are the most important asset and we strive to provide a comprehensive package of benefits and perks that enhance your well-being and work experience. Here are some of the things you can expect from us:

• Pension Plan

• Health Checkups and Private Medical Insurance

• 10k Bucket (net) for wellness allowance and Travel (benefit taxed)

• Discount on gym memberships

• Bonus program

• Parental pay

• 30 days annual vacation

• Relocation Support, if you're joining us from afar, we'll assist you in making a smooth transition.

Rebtel is an international workplace, and at the office, we speak English; therefore, high English proficiency is required.

We are Rebtel. We come from all around the world to create products for anyone who has crossed a border. We believe in equal opportunity and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.